Header image

How to sell to the retail customer

Tracks
Pharmacy Assistant National Conference
Saturday, September 2, 2023
3:00 PM - 3:30 PM
Maritime Ballroom 4


Sponsored by Australasian College of Pharmacy



Details

With the pharmacy landscape always changing, now, more than ever, pharmacy needs to provide exceptional customer service. This session will discuss tips to help you sell to the retail customer to promote whole health solutions.


Speaker

Agenda Item Image
Sharyn McErlean
Workplace Trainer/Assessor
The Pharmacy Guild of Australia

How to sell to the retail customer

Biography

Sharyn McErlean has 33 years’ experience in the pharmacy industry, starting her career in 1990 by participating in the first cohort to be offered a traineeship in Community Pharmacy. Sharyn joined the Pharmacy Guild’s Queensland Branch as a Workplace/Trainer Assessor in 2014. Her previous roles include dispensary assistant, hospital pharmacy technician and retail manager. Sharyn holds a Certificate IV in Community Pharmacy Dispensary and a Cert IV TAE. She currently assists with the training needs of all Certificate levels from Cert II to Cert IV as well as S2S3, fee for service course and dispensary courses. Sharyn believes in providing a complete health solution to patients and applies this to her role as a trainer/assessor, where she creates a learning environment for her students to assist them in becoming the best they can be.
loading